Placing Orders

Placing an order with your distributor has never been easier than it is with Colt Safety. We offer several options to suit your needs:

Phone Orders:

From 8:00 am to 5:00 pm CT, Monday-Friday

In the St. Louis calling area:

314.961.4414 extension 200

Outside the St. Louis calling area:

800.475.2222 extension 200

Our friendly and knowledgeable customer service staff can take your order, provide quotes, check product availability, help expedite your orders, or provide you with historical information about your account.

Fax Orders:

24 hours a day, 7 days a week

From all calling areas:

866-FAX-COLT

E-mail

24 hours a day, 7 days a week

From our website at www.coltsafety.com, you may search or browse through our catalog.

All orders for in-stock items received by 12:00 PM CT typically ship the same day.

EDI-Available

Shipping

Orders are shipped FOB St. Louis, MO. Our experienced shipping department will always choose the most efficient method of shipping.

Products considered hazardous for shipping require special packaging, handling, and additional shipping charges.

International Shipments
All shipments outside the United States will require either a UPS or FedEx Account number to ship. All shipments will be freight Collect.

Claims

Although we are very careful when packing your order, damage may sometimes still occur. If a UPS package is damaged, ask the driver to note the damage in his records, then call us immediately. Our customer service department will fix the problem for you and initiate the claim. If a truck shipment is short or damaged, note the discrepancy on the delivery record, and then call us immediately.

In the St. Louis calling area:

314.961.4414 extension 200

Outside the St. Louis calling area:

800.475.2222 extension 200

Returns

From 8:00 am to 5:00 pm CT, Monday-Friday

We want our customers to be completely satisfied with their purchase from Colt Safety. If the product purchased is considered a standard stock item we will be happy to take back the merchandise and post a credit to your account within 30 days of invoice. Restocking charges up to 25% may apply on all returned items. Non-Standard, Non-Stock items, custom items, and seasonal items are non-returnable. Please call our customer service department at the number listed below.

In the St. Louis calling area:

314.961.4414 extension 200

Outside the St. Louis calling area:

800.475.2222 extension 200

Technical Information / Website Questions

From 8:00 am to 5:00 pm CT, Monday-Friday

No matter how tough your question is our technical staff is ready to provide the answer.

In the St. Louis calling area:

314.961.4414 extension 217 (Mary Jo)

Outside the St. Louis calling area:

800.475.2222 extension 217 (Mary Jo)

Payment Terms

Payment options available include net 30 days from date of invoice with approved credit, COD (company check), Visa, Mastercard, Discover, or American Express.

For Credit Card Authorization, please download the form below and fax it over to us at 314-961-9166. Thank you.
Downloadable Credit Card Authorization Form or call our credit department.

To Apply for credit, please complete the form and fax to us at (314) 961-9166. Attention: Deanne Allen - direct dial: 314-372-0281. We look forward to serving all of your Safety needs. Please call my office to order, or if you have any questions. Thank you.
Download Credit Application Form or call our credit department.